The Engineering Discussion Can Now Become Specific
The engineering situations described throughout this site can be understood in different ways.
Perhaps the plant is exhibiting behaviour that is not yet fully understood.
Perhaps the engineering problem is already known, and the challenge is to determine how it should be solved.
Or perhaps an important engineering decision requires an independent technical perspective.
In each case, the starting point is the same:
Understand the specific circumstances before deciding what should be done.
What Should You Bring to the Conversation?
You do not need to have a complete technical specification or a predefined solution.
The conversation can begin with what is currently known:
- ✓The plant or project involved
- ✓The operating behaviour or engineering issue that has been observed
- ✓What has already been investigated or decided
- ✓The technical question that remains unanswered
- ✓The engineering decision that is approaching
The available information may be incomplete.
That is acceptable.
The purpose of the initial conversation is to understand the situation of interest from the customer's point of view and determine what technical question should be addressed.
Start With the Engineering Situation
A useful technical conversation does not need to begin with a service name.
It begins by understanding the customer's point of view and mapping that view onto the engineering reality.
What is happening in your plant, project or engineering decision that you would like to discuss?
Technical Contact
Initial technical discussions are typically conducted remotely to understand the customer point of view of the engineering situation, map that view on an engineering reality, discuss the technical objectives, and determine the most appropriate engineering path.